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Frequently Asked Questions

Do I need a doctor's order for physical therapy? Do I need to see my doctor prior to starting physical therapy?

No. Indiana has direct access to physical therapy, which allows you to see a physical therapist without a physician referral for up to 42 days. If during your evaluation your therapist identifies anything that needs further evaluation by another medical provider, you will be referred to the appropriate provider. 

What can I expect from my initial evaluation and treatment session?

For a physical therapy evaluation, we will email you our intake form prior to your first scheduled visit. If you are unable to fill out the forms at home, please arrive 15 min early to your first visit. Your first appointment will be approximately 60-75 minutes and consist of a review of your past and present medical history, a movement assessment, hands-on treatment, and education in corrective exercises. Athletic clothing is most appropriate for evaluation and any additional treatment sessions. For more information click here.

How long are the appointments? 

​Your initial appointment will last 60-75 minutes. After that, 60 minute or 30 minute follow up appointments are offered. The recommendation for which is most appropriate for you will vary person to person. 

How many appointments will I need? 

The honest answer is it depends. It all depends on your diagnosis, severity of symptoms and impairments, past medical history and your goals. Your therapist will give you an estimate of this at your initial appointment. You will also be re-evaluated regular basis to give you the most up to date information on this. Your input and circumstances are taken into consideration when making these recommendations. 

What should I wear?

​It is best to wear clothing and shoes that are appropriate for exercise. Wear loose fitting clothing so you can expose the area that we will be evaluating and treating. For example, if you have a knee problem, it is best to wear shorts. For a shoulder problem, a tank top is a good choice, and for low back problems, wear a loose-fitting shirt and pants, again so we can perform a thorough examination.

What do I need to bring?

​If you’ve been referred by a doctor, make sure you bring your physical therapy referral. If you are planning to submit your payment in full and be reimbursed by your own insurance company - an invoice of all charges will be submitted at the conclusion of your treatments.

*Neither of these are mandatory for you to start physical therapy. 

How much pain will physical therapy cause?

This is a really good question. As part of examination and treatment we will identify which patterns are painful and nonpainful. This will help in creating the most effective program for you to minimize pain as much as possible. However, it’s true that physical therapy is a very physical experience and as such treatments can often be a little uncomfortable at times, but we will always aim to be as gentle as possible and cause the minimal discomfort we possibly can to get your problem solved as fast as we can. Before we do any physical therapy techniques we will tell you exactly what is about to happen whether or not it is likely to hurt and for how long. 

Do I Need to have an Injury to Receive Physical Therapy?

Physical therapists are experts of the musculoskeletal of the body.  We excel at identifying movement dysfunctions and imbalances that may be causing a current injury or can lead to future injury.  In addition to injury rehabilitation, we provide performance therapy using a combination of hands-ons manual therapy techniques and corrective exercises designed to optimize your body and enhance performance.

Can I be treated without insurance?

Yes, we accept patients without insurance. As a matter of fact, all our clients are private pay. Please contact us at 260-222-6157 to ask about cost and availability 

Do you accept my insurance?

We are an out of network provider, meaning we do not directly accept insurance. However, you can call your insurance company and ask them “what are my out of network physical therapy benefits?” It’s usually a quick call to the number on the back of your card.  Many times they may reimburse you for all or some of your PT services, especially if you have a PPO (instead of an HMO).  We’ll give you all the information you need to get reimbursed. The traditional insurance model does not allow us to treat the way we feel is best for you or spend the time with you that you deserve.

This allows us to spend more quality 1-on-1 time with clients and will help you feel better faster.  While other PT clinics may see you 3x a week with other patients at the same time, we usually see you 1-2x a week.  You tend to need less visits, and in the long run may end up spending less with us than a traditional PT practice when you consider your deductible, co-pay, and extra visits needed.

When and How Do I Pay?

We have a variety of options to help meet your needs. You can pay with cash, check, credit/debit card, HSA/FSA, and PayPal. You can choose to pay at each treatment/session or if a number of sessions are required, you may purchase a package upfront at time of evaluation. *If you purchase a package upfront insurance likely will not reimburse for this. 

What is the cancellation policy?

We require 24 hours notice before your appointment time for any cancellations. Cancellations can me made through phone or email. You will not be charged for this. If less than 24 hours notice then you may be charged 50% of visit cost. No show will result in 100% charge of appointment

*Emergencies do happen and will be taken into consideration. 

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Do You Have More  Questions?

If you have any more questions, then we would love to help you by setting up a time for you to talk to one of our Physical Therapists here in Fort Wayne to find out what can be done to help you. Click the link below to book a call with us if you would like to get some solid advice given to you over the phone. The phone call is complimentary and there is no obligation to book any appointments with us after the call is over. Our goal is to help you make the right decision about what to do next

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